Coronavirus Update


The safety and wellbeing of our passengers, employees and the communities we service is of utmost priority to Skytrans. The COVID-19 pandemic has impacted the travelling public and in response to official recommendations Skytrans has taken additional precautionary measures. These measures include:

  • On Board the Aircraft

     

    Skytrans has increased our current cleaning regime on our aircraft to include:

     

    – Increased cleaning and disinfecting the aircraft, both during turnarounds and at the end of each operational day.

    – Extended cleaning of the cabin, seating and seatbelts, flight deck and equipment used on board.

    – All magazines and newspapers have been removed from the aircraft. New ones will be available but must be disposed of after each use.

    – Safety cards are wiped down after each turnaround.

    – Cabin Crew wear gloves during most of the service but may also wear a mask (if they choose to do so).

     

    It is important to note that Skytrans has discretionary powers to refuse carriage to any person that is deemed unsuitable to travel.

  • Catering

    In the interests of our passengers and staff and to reduce unnecessary exposure, Skytrans will no longer be providing catering during our services. We will continue to provide bottled water. This will continue for the duration of the Covid-19 pandemic. We will resume normal catering services when we return to normal services.

  • Check-In (CAIRNS)

    As of Wednesday 01st April 2020 Skytrans flights into and out of Cairns will operate from the Skytrans Office at General Aviation (11 Bush Pilots Avenue, Aeroglen). Skytrans will NOT be operating any flights from Cairns Airport Domestic Terminal from Wednesday 01st April 2020. Check-in and arrivals will take place at the Skytrans Office.

     

    Additionally, hand sanitiser will be made available at each check-in base for as long as supply is possible.

  • Booking Changes and Refunds Policy

    All ticket classes that are booked up until 30 April 2020 are available to be put into credit for 12 months. During this time reissue fees will not apply. This must be used within 12 months of the original ticket being issued. Any change fees will be waived when rebooking, however, if the same fare class is not available any fare differential or additional taxes may be applied at time of rebooking. This credit can be used across the network but is restricted to one change only.

    If you have booked through an agent, please contact the agent directly to discuss.

  • Community Entry Requirements

    All passengers wishing to travel into the Cape York and Torres Strait regions must comply with new Commonwealth Government legislation restricting access to only exempt persons and those which satisfy the other criteria of this law, as well as that of the Queensland Police Officers enforcing these conditions at all entry checkpoints to the designated areas.

    More information regarding this legislation can be found here.

  • Insurance

    If you have purchased insurance via the Skytrans website, please contact the insurer directly.

Contact Us

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(1300 759 872)
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