Skytrans recommends that all passengers book directly through the Skytrans website or by calling Skytrans Customer Service. Skytrans does not recommend making bookings through third-party websites such as eDreams or Skyscanner.
Skytrans reserves the right to refuse carriage to any person who seeks to travel in violation of any applicable law or otherwise in breach of the Terms and Conditions of carriage or who is under the influence of drugs or alcohol or if it is necessary for the safety of other passengers or for the protection of property. Passengers shall comply with all the instructions of the Carrier’s Employees or Agents.
As of Wednesday 01st April 2020 all Skytrans flights into and out of Cairns will operate from the Skytrans Office at General Aviation (11 Bush Pilots Avenue, Aeroglen). Skytrans will NOT be operating any flights from Cairns Airport Domestic Terminal from Wednesday 01st April 2020. Check-in and arrivals will take place at the Skytrans Office.
Skytrans recommends that you arrive at check-in at least 60 minutes prior to the scheduled departure time. Check-in closes 30 minutes prior to the scheduled departure time at all airports except Lockhart River (45 minutes). You will not be able to check-in after this time. Failure to check-in for the flight by this deadline, not showing up for the flight (no show), or failing to present at the boarding gate by the time specified to you at check-in, will result in a loss of fare.
You will be required to provide identification at check-in. Sufficient identification includes (but is not limited to) drivers licence; passport; health care cards; bank cards; birth certificate; government issued identification. If you are unsure whether your identification will be acceptable, please contact Skytrans prior to travel for clarification.
Your contract of carriage with Skytrans covers carriage from the airport at point of origin, to the airport at point of destination on your Skytrans ticket. Skytrans is unable to guarantee flight connections with other airlines. Skytrans does not offer flight connections and/or baggage transfers to other transport providers. It is the responsibility of the passenger to allow adequate time for any check in, baggage or security procedures required for connection. Skytrans recommends a minimum of 90 minutes when travelling onwards to another transport provider. Whilst it is Skytrans’ intention to uplift you and your baggage in accordance with the date and time specified at time of booking, it is not guaranteed. Changes to schedule times may occur for a variety of reasons without notice. Skytrans will not be held liable for any loss or damages as a result of schedule changes and/or missed connections. TRAVEL INSURANCE IS RECOMMENDED.
Baggage in these Conditions means baggage of the passenger carried on or in conjunction with the passenger’s flight. All carriage of baggage is subject to these conditions and rules. The Skytrans baggage allowance per seat occupying passenger is as follows:
Cape York Flights (QN flight numbers beginning with 0, 6 or 8):
Carry-on Baggage = Two items up to 6kgs total combined weight
Checked Baggage = Up to 20kgs
Excess Baggage Fee = $5.50 per kg for each kg over the Checked Baggage allowance
Torres Strait Island Flights (QN flight numbers beginning with 1, 2, 3 or 4):
Carry-on Baggage = one item up to 4kgs
Checked Baggage = Up to 20kgs
Excess Baggage Fee = $3.30 per kg for each kg over the Checked Baggage allowance
If you exceed the applicable allowance, excess baggage fees will apply and your baggage will be placed on standby. Please note that we are unable to accept any single item of checked baggage exceeding 32kg in weight. To pre-book excess baggage or to discuss freight options for items exceeding 32kgs, please contact Skytrans Customer Service.
Skytrans may refuse to carry any passenger or baggage where these Conditions or any Rules relating to baggage are not complied with. Skytrans may search any passenger or baggage to ensure such compliance. All carriage of goods not being baggage as defined herein shall be subject to similar Conditions and to any Rules determined by Skytrans or other agreements made from time to time. Baggage is, where possible, carried on the same flight as the passenger. However, where this is impractical it may be carried on the next available flight or an earlier flight if delivered to our check in prior to travel. Skytrans may refuse carriage to any baggage that in its view is unsuitable for carriage for any reason. Valuable or fragile items are carried solely at the passenger’s risk. Claims for immediately identifiable baggage damage or loss must be reported to the handling agent or Skytrans prior to leaving the airport.
For travel on Skytrans, passenger age classifications are as follows:
An infant must travel with a parent or a passenger 15 years of age or over who is an immediate family member or authorised guardian. Only one infant per adult passenger is permitted to travel. Federal law restricts the number of infants carried on each flight so confirmation of availability should be made by contacting Skytrans prior to booking.
Children must be accompanied by a parent or a passenger 15 years of age or over who is an immediate family member or authorised guardian, unless they have been accepted for carriage as an unaccompanied minor.
You warrant that you can travel independently, or if you cannot, that you are travelling with an accompanying passenger who is responsible to ensure that you can travel safely and provide all assistance and supervision you require.
We may be able to provide limited assistance at some ports for special requirements such as wheelchairs, service dogs, unaccompanied minors, carriage of firearms, pet transport, and persons in legal custody. Please contact Skytrans prior to booking to confirm availability of any special service request.
Dangerous goods may not be carried. A list of common dangerous goods is displayed at check in counters and further information is available on request. Passengers are requested to clarify any doubtful items prior to check in. Common examples are compressed gasses (some common camping equipment), flammable liquids and solids (strike anywhere matches, lighter and heater fluids, flammable aerosols), firearms (may only be carried with approval as checked luggage), and poisons (not including medical prescriptions).
Alcohol management programmes are in place in many of the communities in Cape York. The carriage of alcohol is NOT permitted on Skytrans flights operating into or via dry communities. Alcohol is not permitted in checked baggage, carry-on baggage or on your person.
In your hand luggage or on your person, you must not include sharp or pointy objects or cutting implements of any kind or length, whether of metal of other material. Passengers carrying needles for medical purposes will need to declare them at check in and airport screening points. Medication should have a professionally printed label identifying the medication or manufacturer’s name or pharmaceutical label affixed.
Skytrans will not carry items that we reasonably determine are unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or items which are prohibited by any applicable law from being carried on any aircraft. If we discover that you are carrying prohibited items, we may do whatever we consider appropriate and what is reasonable in the circumstances, including disposing of the item.